All sales are final.

Novelve sells digital products. Access is delivered immediately after purchase and cannot be returned, revoked, or verified as deleted. For that reason we do not offer refunds, exchanges, or cancellations once a purchase is complete.

By completing your purchase you confirm that you understand this and that you are requesting immediate access to your download.

Where we will make it right

We are not trying to keep money from someone who never received what they paid for. Contact us at hello@novelve.com and we will resolve any of the following:

• Your download link did not work, expired before you could use it, or never arrived.
• You received the wrong file, or a file that will not open.
• You were charged more than once for the same product.

In the first two cases we will send you a working copy of your purchase. In the case of a duplicate charge we will refund the duplicate.

Before you dispute a charge

If something has gone wrong, email us first. Almost every download problem is fixed within a day, and a chargeback filed before you contact us costs us more than the sale and cannot be resolved as quickly.

Customers in the European Union and the United Kingdom

Consumers in the EU and UK normally have a 14-day right to cancel an online purchase. This right does not apply to digital content that is delivered immediately, provided the customer has consented to immediate delivery and acknowledged the loss of the cancellation right. By purchasing and accessing your download, you give that consent and that acknowledgment.

Questions: legal@novelve.com